| ITS 224 introduces the Information Technology student to the key concepts and skills of Help Desk operation. Students will study what a Help Desk is, characteristics of its users, common problems, and tools. Students will learn about how a Help Desk fits into an organization’s structure and mission. Students will learn about the protocol and processing of incidents, and the different support levels and methods. Students will learn about knowledge, asset and security management and how important these are to an organization’s integrity. Students will have opportunities to both study and practice Help Desk operations in a controlled setting. |
Class Details
Credits: 3
Prereq: A grade of C or higher in ITS 124; and a grade of C or higher in ITS 144 or consent of the instructor or consent of the BLT department chairperson., Coreq: -
Courses: INFORMATION TECHNOLOGY (ITS)
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